Coronavirus Statement & Information
To our valued clients, we know there has been a lot of updates over the last 24 hours regarding travel and operator policies and trip cancellations. We want to assure you that we are across all of these and are working to ensure all bookings with a departure before 1 May 2020 are handled accordingly.
Please be patient with us during this time, we are dealing with an unprecedented situation and higher than normal enquiries. We are working on bookings by departure date, and your consultant will be in contact with you as soon as possible to discuss your arrangements. We thank you for your patience at this time.
We understand the concern that the Coronavirus (COVID-19) is currently creating, especially around travel. We want to assure our clients that your health and safety is our highest priority during this time. We have been working alongside our tour operators, travel insurance companies and other experts in the industry to stay up to date with the latest travel information so as to be able to pass on the best options and advice for you all. There are a lot of uncertainties at this time, and the situation is changing every day, however we have put together some frequently asked questions and links for more helpful information for our clients.
The Australian Government has implemented travel restrictions for countries and areas affected by coronavirus. This continues to be monitored and updated daily. For the latest advice please visit:
What happens if I have a trip booked that is cancelled?
If you have a holiday booked and the destination you are travelling to has a restriction placed on it as a ‘Do not travel’ by the Department of Foreign Affairs and Trade (DFAT), then we will work with airlines and suppliers to ensure the best possible outcome.
For the majority of these cases a full refund is offered by the operator, however circumstances can vary and each case can be different.We will also help to provide options for those of you who would like to consider other destinations or postponing travel.
What happens if I choose to cancel my upcoming trip?
If you choose to cancel your upcoming holiday, but no official travel restriction is in place by DFAT, normal cancellation fees will apply.
These fees will vary depending on your travel arrangements and suppliers. Many airlines are introducing new policies to assist travellers with postponing or changing flights. Similarly, tour operators have introduced temporary cancellation policies to allow travellers the ability to change their mind at times of uncertainty. Please see the next question below for some links to specific operator information. However these are for specific travel dates and at this stage most suppliers and airlines are working month to month in terms of departures – right now they aren’t looking beyond travel in April 2020.
We understand you may have concerns about your upcoming trip, especially given the intense media coverage. Your consultant can help put your mind at ease by discussing the options available to you when it comes to your travel arrangements.
What policies/ procedures have been put in place by tour operators and airlines?
All parts of the travel industry have responded and are continuing to monitor the current Coronavirus health situation. Many have amended policies to allow for more flexibility and choice for travellers and assist with making alternate arrangements when possible. Below are a few links for specific operators – your consultant can help you find out what applies to your own travel arrangements.
Will my travel insurance cover me for cancellation?
If you have taken out your own travel insurance, you need to read your policy to make sure you are aware of the inclusions and exclusions surrounding epidemics/pandemics.
If you have taken out travel insurance through us, we can help to advise coverage as per your policy and PDS. Please note that the majority of travel insurance companies to do not cover for cancellation due to an epidemic or pandemic (eg COVID-19)
When should I contact my travel agent about my existing arrangements/ bookings?
It’s important to keep in mind that the situation is evolving daily. If you have travel planned before 1 May 2020 we are working on those bookings now. If for any reason your trip is cancelled or effected by the restrictions, your consultant will be in touch to discuss the options available with you.
For those who have paid in full and departing from 1 May 2020 onwards, we are suggesting that you wait a few weeks to see what unfolds and move forward from there. Sometimes waiting can change cancellation fees, especially if restrictions change surrounding the destination you are visiting.
For those who have only paid a deposit, your consultant will be in touch closer to your final balance being due to discuss any restrictions and the options available for your upcoming travel.
Can I still book travel during this time?
Of course you can. While there are some restrictions in place, there are still plenty of destinations that you can travel to, or you can start planning for 2021 and beyond. Furthermore, there are plenty of amazing destinations closer to home that are worth exploring – even if you aren’t considering international travel, our experienced consultants can help you with travel to Broome, The Kimberley, Tasmania and many more fantastic holiday spots!
As your travel agent we are constantly doing everything we can to represent and advocate for our clients – especially in times of uncertainty. We understand your concern, and we know that every decision needs to be made individually and for your own specific circumstances at the time. We are here to support you through this, to let you know exactly what your options are and to assist you with your travel arrangements.
This page was last updated 15 March 2020.
Other useful links:
- Would you try
- Travel Tips
- Special interest
- Solo travel
- Our Unforgettable World
- Middle East
- Central America